Quick Answer
Can Beejek automatically reply to WhatsApp messages from customers?
Yes. When a customer replies to any Beejek message — a receipt, reminder, or review request — the Auto-Reply feature sends an instant branded response. You configure the message once; Beejek handles delivery 24/7. This keeps customers informed and reduces unanswered enquiries.
Instant
Reply speed
24/7
Always on
0
Missed messages
Why merchants choose Auto-Reply
The measurable difference it makes to your business.
Zero missed enquiries — ever
Every customer message gets an immediate response, 24 hours a day. No lead falls through the cracks because it arrived at 11pm or on a Friday evening.
Customers feel heard instantly
An auto-reply in 5 seconds tells the customer their message was received. They don't go elsewhere looking for a faster response while you're between staff.
Your team starts the day with full context
Every inbound message is logged in Beejek. Staff see what customers asked overnight and can respond to the ones that need a human follow-up first thing in the morning.
Set once, runs permanently
Configure your auto-reply message once. Beejek handles delivery, logging, and opt-out tracking automatically — no maintenance, no daily management.
Before Beejek
The problem
When customers reply to a WhatsApp receipt or reminder, they expect a response. But businesses can't staff WhatsApp around the clock. Messages that arrive after hours get buried or missed entirely. A customer who waits 6 hours for a response after a simple question is likely to find a competitor who responds faster.
How to get started
Connect your existing POS or use Customer Capture — both feed into the same automation.
Connect your POS
Auto-Reply activates for the same WhatsApp number that delivers your POS-triggered receipts and reminders. Once enabled, it covers all inbound messages to your Beejek-managed number — no additional setup.
Or use Customer Capture
Customers captured via Customer Capture can also send messages back to your WhatsApp number. Auto-Reply responds to all inbound messages regardless of how the customer first connected.
Learn about Customer Capture →What's included
Every detail you get out of the box — from day one.
Instant reply on any inbound message
Any time a customer messages your Beejek-managed WhatsApp number — whether replying to a receipt, a reminder, or finding your number independently — auto-reply fires within seconds.
Business-hours and out-of-hours messages
Set separate messages for during business hours ('We'll get back to you shortly') and out of hours ('We're closed — we'll reply in the morning'). Both configurable from the Message Settings screen.
Full inbound message log
Every customer message is logged in Beejek with the customer's name, number, and message content. Your team sees who replied and what they said when they open Beejek in the morning.
WhatsApp opt-out handling
If a customer replies STOP or blocks the number, they're excluded from all future auto-replies and automations. Opt-out compliance is handled automatically.
How it works
Configure your reply message
Write your auto-reply message once in the Beejek dashboard. Include your opening hours, contact number, or any information customers typically ask for.
Customer messages your WhatsApp
Any time a customer replies to a Beejek message or sends a new message to your WhatsApp Business number, the auto-reply triggers instantly.
Customer gets an immediate response
The branded reply arrives within seconds — 24 hours a day, 7 days a week. Customers aren't left waiting; your team isn't interrupted.
A day in the life
Two sides of the same moment — what happens in your store and for your customer simultaneously.
“We used to miss messages that came in after 9 PM. Now every customer gets a reply instantly — and our team handles the real conversations in the morning.”
A salon in Dubai
Included in your plan
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions
Auto-Reply fires any time a customer sends a message to your Beejek-managed WhatsApp number — whether they're replying to a receipt, a reminder, or reaching out directly. You can set business hours if you want auto-reply to only fire outside certain times.
Yes. Beejek supports a business-hours message (e.g., 'We'll get back to you shortly') and an out-of-hours message (e.g., 'We're closed — we'll reply tomorrow morning'). Configure both in the Message Settings screen.
Yes — each auto-reply is an outbound message and counts toward your plan's message volume. However, auto-replies are charged at the utility rate, which is the lowest tier.
Inbound customer messages are logged in Beejek. Your team can see who replied and what they said — allowing you to follow up manually for complex enquiries.
Yes. You can configure separate messages for business hours and out-of-hours periods, or disable auto-reply during business hours entirely if your team handles inbound messages manually.
If the customer replies again, the message is logged in Beejek for your team to review. There is no further automated response — a staff member handles the follow-up conversation manually.
A helpful, professional auto-reply that customers appreciate contributes positively to your WhatsApp quality score. Beejek recommends keeping auto-reply messages concise and genuinely useful — not promotional.
Auto-reply sends a single outbound message — it does not collect responses or route customers through a decision tree. For collecting information, your team follows up manually after seeing the inbound message in the Beejek log.
Related features
WABA Profile
Send all Beejek messages from your own branded WhatsApp Business number — not a shared Beejek number.
Learn more →Templates
Pre-approved WhatsApp message templates for receipts, reminders, reviews, and promotions.
Learn more →Broadcasts
Send one-time WhatsApp promotions to your entire customer base or targeted segments.
Learn more →Ready to activate Auto-Reply?
Set up in minutes. No developer needed. Cancel any time.
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