Quick Answer
How do I capture walk-in customer details via WhatsApp in seconds?
With Beejek Customer Capture, your staff enters the customer's phone number and taps Send — under 10 seconds at the counter. The customer gets a branded WhatsApp message instantly and is enrolled in your entire retention system: Win-Back Campaigns, Smart Reminders, NPS surveys, Google Review requests, and broadcast campaigns all start from that first capture.
10s
To capture a customer
5
Message types
3
Languages
Captured Today
12
Walk-in customers
Last 7 Days
84
New in system
30-Day Return
62%
Of captured customers
Staff Capture Interface
Customer Phone Number
Message Type
Captured in 8 seconds · Smart Reminders start in 30 days
Why merchants choose Customer Capture
The measurable difference it makes to your business.
Under 10 seconds at the counter
Staff enters the customer's phone number, selects the message type, and taps Send. The whole interaction is under 10 seconds — no queue-slowing data forms, no app to show the customer.
Every captured customer enters the full retention loop
Win-Back Campaigns, Smart Reminders, NPS surveys, Google Review requests, and broadcast campaigns all start from that first capture. One 10-second action at the counter = a lifetime customer relationship.
Works without a POS integration
No POS required. Any staff member can open Customer Capture on a phone, tablet, or laptop and send a WhatsApp message to a customer in under 10 seconds.
5 message types for every scenario
Welcome messages, appointment confirmations, product follow-ups, promotional offers, and loyalty updates — each using a pre-approved WhatsApp template in English, Arabic, or Spanish.
Before Beejek
The problem
Cafés, salons, gyms, and retailers serve hundreds of walk-in customers who give no contact information at the time of purchase. By the time a customer leaves, there's no way to reach them. Loyalty cards get lost. Apps don't get downloaded. The relationship ends at the door.
How to get started
Connect your existing POS or use Customer Capture — both feed into the same automation.
Connect your POS
Already have a POS connected? Customer Capture fills the gap — it handles walk-in customers or scenarios where the cashier didn't collect the phone number during the POS sale.
Staff-initiated at the counter
Customer Capture is a standalone tool — no POS or third-party integration needed. Staff open the Beejek Customer Capture screen on any device, enter the customer's phone number, select the message type, and send. The customer is in your system before they leave the counter.
What's included
Every detail you get out of the box — from day one.
Web-based staff interface
Any staff member can use Customer Capture from any phone, tablet, or laptop with a browser. No app download, no device configuration, no training required.
5 message types
Choose from: welcome message, appointment confirmation, product or service follow-up, promotional offer, or loyalty points update — each with a pre-approved WhatsApp template.
3 languages
Customer Capture templates are available in English, Arabic, and Spanish. Staff select the customer's preferred language at the time of sending.
Instant WhatsApp delivery
The message reaches the customer's phone within seconds. Their record is created in Beejek immediately — ready for all future automations including Smart Reminders.
How it works
Staff enters number at the counter
Open Beejek's Customer Capture screen on any device. Enter the customer's phone number and select the message type — welcome, appointment confirmation, or product follow-up.
WhatsApp message arrives instantly
The customer receives a branded WhatsApp message from your business number within seconds. They're now in your system for all future automations.
Retention loop starts from visit one
Smart Reminders, Google Review requests, and broadcast campaigns automatically include this customer from their first captured visit.
A day in the life
Two sides of the same moment — what happens in your store and for your customer simultaneously.
“We serve 40–50 walk-in customers a day who never gave us their number. Now we capture most of them in under 10 seconds — and they come back.”
A salon in the Gulf
Included in your plan
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions
Customer Capture is for businesses with significant walk-in traffic who don't always collect customer phone numbers at the POS — salons, cafés, retailers, gyms. It lets staff send a WhatsApp message to any customer on the spot, enrolling them in your retention automation instantly.
You can send a welcome message, a product or service follow-up, an appointment confirmation, a promotional offer, or a loyalty points update. Each uses a pre-approved WhatsApp template so messages are compliant.
Yes — the message goes to their WhatsApp number. For Gulf markets, WhatsApp penetration is above 90%, so the vast majority of your customers will have it. If the number isn't on WhatsApp, the message doesn't send and no charge is incurred.
Yes. Customer Capture complements your POS integration. Customers captured via POS receipts are in your database automatically. Customer Capture adds walk-ins who might not have been captured in the POS flow.
Yes. Customer Capture is a web-based tool accessible from any browser. Staff can open it on a personal phone, counter tablet, or shared store device — no app download required, no device registration.
Yes — the message goes to the customer's WhatsApp number. If the number isn't on WhatsApp, the message doesn't send and no charge is incurred. Staff can confirm with the customer verbally before entering the number.
Customer Capture messages count toward your WhatsApp messaging tier like any other outbound message. On a standard tier (1,000/day), you can capture up to 1,000 new customers per day — which covers most brick-and-mortar scenarios.
Customer Capture templates are available in English, Arabic, and Spanish. Staff select the language at the time of sending — the customer receives the message in the chosen language.
Related features
Win-Back Campaigns
Automatically re-engage lapsed customers at custom intervals — 7 days, 30 days, 90 days, or any window that fits your business's visit frequency.
Learn more →Broadcasts
Send WhatsApp promotions — with images, offers, and personalisation — to your entire customer base or a targeted segment. Upload your own list or use your POS data.
Learn more →Digital Receipts
Send branded WhatsApp receipts the moment a sale completes — with your logo, line items, social media links, PDF attachment, and a clickable receipt page.
Learn more →Ready to activate Customer Capture?
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