Quick Answer
Can I collect customer feedback and route complaints to my support team?
Yes. Beejek sends a WhatsApp NPS survey after each transaction. Promoters (9–10) are automatically invited to leave a Google review. Detractors (0–6) fire a webhook to your customer support team instantly — so you can reach out before a complaint becomes a public review. All scores appear in your dashboard with Promoter/Passive/Detractor breakdown and trend data.
25–40%
Response rate (vs 5% email)
10s
To complete survey
Auto
Promoters → Google Reviews
NPS Score
8.4
↑ from 7.2 last month
Recent Responses
⚡ Webhook Alert — Support Team
Detractor: Maria Garcia · Score 4 · “Wait time too long” — CRM ticket #4892 created
Routed to support team · Responded in 12 min
Why merchants choose NPS Surveys
The measurable difference it makes to your business.
Real feedback from real customers — 25–40% response rate
WhatsApp NPS surveys get 25–40% completion rates — far higher than email (typically 5–10%). Customers respond from the same thread as their receipt, with no app switch and no login.
Catch problems before they become public reviews
A customer who scores 4 is about to write a 1-star Google review. NPS identifies them first — giving your support team a window to reach out, fix the issue, and change the outcome before it goes public.
Promoter / Passive / Detractor dashboard
Your dashboard breaks down every score into Promoters (9–10), Passives (7–8), and Detractors (0–6) — with trend lines by store, date range, and individual customer. See exactly where experience is improving and where it's declining.
Webhook to your support team for immediate recovery
Detractor scores fire a real-time webhook to your customer support team — a Slack message, email, or CRM update — so someone reaches out within minutes rather than discovering the complaint as a live Google review.
Before Beejek
The problem
Most businesses only find out about bad experiences when a negative Google review appears. By then, the customer is gone, the damage is public, and there's no chance to fix it. Without a systematic feedback channel, you're flying blind on customer satisfaction until it's too late.
How to get started
Connect your existing POS or use Customer Capture — both feed into the same automation.
Connect your POS
Connect your POS — every sale triggers the NPS survey automatically, a few hours after the transaction closes. No manual scheduling or list management.
Or use Customer Capture
Walk-in customers captured via Customer Capture can also receive NPS surveys after their visit — giving you feedback from every customer, not just POS-captured ones.
Learn about Customer Capture →What's included
Every detail you get out of the box — from day one.
0–10 WhatsApp rating
The survey arrives as a WhatsApp message with a link — customers tap their score in under 10 seconds. No form, no login, no app to download.
Optional follow-up comment
After scoring, customers can leave a free-text comment. These comments reveal operational issues that numbers alone miss — a score of 6 with 'waiting time too long' is instantly actionable.
Promoter/Passive/Detractor dashboard
Average NPS scores by date and by store. See your full breakdown — Promoters (9–10), Passives (7–8), Detractors (0–6) — with trend lines across any date range. Multi-location operators can instantly spot which location is underperforming.
Auto-routing to Google Reviews
Promoters (9–10) automatically receive a follow-up message with your Google review link. Detractors are never asked to leave a public review — and trigger a support webhook instead.
How it works
Survey fires post-purchase
A WhatsApp message arrives 2–4 hours after the sale, asking the customer to rate their experience on a scale of 0–10.
One tap to respond
Customers click a link and rate in under 10 seconds — no app, no login, no form to fill out.
Results in your dashboard, Promoters to Google
Scores appear in your Beejek analytics. Customers who rate 9–10 automatically receive your Google Review link.
A day in the life
Two sides of the same moment — what happens in your store and for your customer simultaneously.
“We found out a cashier was being rude to customers — purely through NPS comments. We fixed it and our scores jumped.”
A service business in the UAE
Included in your plan
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions
Net Promoter Score (NPS) is a single 0–10 question that measures customer loyalty. Scores of 9–10 are Promoters (will recommend you), 7–8 are Passives, and 0–6 are Detractors. Tracking NPS over time tells you whether your customer experience is improving.
By default, 2 hours after the transaction. This is configurable — some businesses prefer immediate send, others wait until the next day.
Yes. Your Beejek dashboard shows each response with the customer's name, score, and any comment they left. You can filter by store, date range, and score.
Yes. When you enable both NPS and Google Review automation, Beejek checks the NPS score first. Customers who rate 9 or 10 receive a follow-up message with your Google review link. Customers who rate 6 or below are excluded.
WhatsApp NPS surveys typically see 25–40% completion rates — significantly higher than email surveys (typical 5–10%). The convenience of tapping a score directly in WhatsApp, without switching apps or logging in, drives the higher response.
Yes. After tapping their score, customers see an optional free-text field. Comments provide qualitative context — a score of 6 with a note about 'waiting time' is more actionable than a number alone.
Yes. The NPS dashboard shows average scores by date and by store. Multi-location operators can filter to any individual store to see its NPS trend separately from the overall average.
Customers who score 0–3 are excluded from all positive follow-ups (Google reviews, promotions). They are logged as Detractors in your dashboard. Beejek does not automatically reach out to them — you can see who they are and follow up manually.
Related features
Google Reviews
A 2-message WhatsApp sequence that prompts happy customers to leave a Google review — automatically, after every positive sale.
Learn more →Win-Back Campaigns
Automatically re-engage lapsed customers at custom intervals — 7 days, 30 days, 90 days, or any window that fits your business's visit frequency.
Learn more →Digital Receipts
Send branded WhatsApp receipts the moment a sale completes — with your logo, line items, social media links, PDF attachment, and a clickable receipt page.
Learn more →Ready to activate NPS Surveys?
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