Quick Answer
Can I collect customer feedback via WhatsApp?
Yes. Beejek sends a WhatsApp NPS survey immediately after each transaction. Customers rate their experience 0–10 with a single tap. Responses appear in your dashboard in real time — and promoters (9–10 scores) are automatically invited to leave a Google review.
98%
WhatsApp open rate
10s
To complete survey
Auto
Routes to Google Reviews
Why merchants choose NPS Surveys
The measurable difference it makes to your business.
Real feedback from real customers
WhatsApp NPS surveys get 25–40% completion rates — far higher than email (typically 5–10%). Customers respond from the same thread as their receipt, with no app switch and no login.
Catch problems before they become public reviews
A customer who scores 4 is about to write a 1-star Google review. NPS identifies them first — giving you a window to reach out, fix the issue, and change the outcome before it goes public.
Route Promoters to Google automatically
Customers who rate 9 or 10 are automatically sent your Google review link. No manual management — Beejek handles the routing in real time, every time.
Track satisfaction trends over time
Your NPS trend line shows whether customer experience is improving month-over-month — across all stores or filtered per location.
Before Beejek
The problem
Most businesses only find out about bad experiences when a negative Google review appears. By then, the customer is gone, the damage is public, and there's no chance to fix it. Without a systematic feedback channel, you're flying blind on customer satisfaction until it's too late.
How to get started
Connect your existing POS or use Customer Capture — both feed into the same automation.
Connect your POS
Connect your POS — every sale triggers the NPS survey automatically, a few hours after the transaction closes. No manual scheduling or list management.
Or use Customer Capture
Walk-in customers captured via Customer Capture can also receive NPS surveys after their visit — giving you feedback from every customer, not just POS-captured ones.
Learn about Customer Capture →What's included
Every detail you get out of the box — from day one.
0–10 WhatsApp rating
The survey arrives as a WhatsApp message with a link — customers tap their score in under 10 seconds. No form, no login, no app to download.
Optional follow-up comment
After scoring, customers can leave a free-text comment. These comments reveal operational issues that numbers alone miss — a score of 6 with 'waiting time too long' is instantly actionable.
Dashboard trend by store
Average NPS scores by date and by store. Multi-location operators can instantly spot which location is underperforming and investigate before it compounds.
Auto-routing to Google Reviews
Promoters (9–10) automatically receive a follow-up message with your Google review link. Detractors are never asked to leave a public review.
How it works
Survey fires post-purchase
A WhatsApp message arrives 2–4 hours after the sale, asking the customer to rate their experience on a scale of 0–10.
One tap to respond
Customers click a link and rate in under 10 seconds — no app, no login, no form to fill out.
Results in your dashboard, Promoters to Google
Scores appear in your Beejek analytics. Customers who rate 9–10 automatically receive your Google Review link.
A day in the life
Two sides of the same moment — what happens in your store and for your customer simultaneously.
“We found out a cashier was being rude to customers — purely through NPS comments. We fixed it and our scores jumped.”
A service business in the UAE
Included in your plan
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions
Net Promoter Score (NPS) is a single 0–10 question that measures customer loyalty. Scores of 9–10 are Promoters (will recommend you), 7–8 are Passives, and 0–6 are Detractors. Tracking NPS over time tells you whether your customer experience is improving.
By default, 2 hours after the transaction. This is configurable — some businesses prefer immediate send, others wait until the next day.
Yes. Your Beejek dashboard shows each response with the customer's name, score, and any comment they left. You can filter by store, date range, and score.
Yes. When you enable both NPS and Google Review automation, Beejek checks the NPS score first. Customers who rate 9 or 10 receive a follow-up message with your Google review link. Customers who rate 6 or below are excluded.
WhatsApp NPS surveys typically see 25–40% completion rates — significantly higher than email surveys (typical 5–10%). The convenience of tapping a score directly in WhatsApp, without switching apps or logging in, drives the higher response.
Yes. After tapping their score, customers see an optional free-text field. Comments provide qualitative context — a score of 6 with a note about 'waiting time' is more actionable than a number alone.
Yes. The NPS dashboard shows average scores by date and by store. Multi-location operators can filter to any individual store to see its NPS trend separately from the overall average.
Customers who score 0–3 are excluded from all positive follow-ups (Google reviews, promotions). They are logged as Detractors in your dashboard. Beejek does not automatically reach out to them — you can see who they are and follow up manually.
Related features
Google Reviews
A 2-message WhatsApp sequence that prompts happy customers to leave a Google review — automatically.
Learn more →Analytics
See who's returning, who's lapsing, and how much revenue your automations are recovering.
Learn more →Digital Receipts
Send branded WhatsApp receipts the moment a sale completes — no app, no paper, no delay.
Learn more →Ready to activate NPS Surveys?
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