Quick Answer
How do Customer Win-Back Campaigns work?
Beejek tracks every customer's last visit from your POS. When they haven't returned by a date you set — 7 days, 30 days, 90 days, or any custom interval — a personalised WhatsApp message is sent automatically. When they return, they're removed from the sequence. Intervals are fully configurable per your business's typical visit frequency.
330×
ROI — verified result
129
Customers recovered
Custom
Trigger intervals
Monthly Win-Back Revenue
$2,710 ↑ 24%$510
$680
$740
$780
Wk 1
Wk 2
Wk 3
Wk 4
Reminder 1 Revenue
$1,820
Day 30 · 52 customers
Reminder 2 Revenue
$890
Day 60 · 23 customers
Recent Win-Backs
Why merchants choose Win-Back Campaigns
The measurable difference it makes to your business.
Revenue recovery that runs itself
Customers who lapse past your configured interval are messaged automatically. No manual follow-up list, no staff overhead. A gents salon in Dubai recovered $14,985 from a campaign costing $47.89 — a 330× return on a single automation.
Custom intervals that match your visit frequency
A café may set 7 days; a salon sets 30 days; a spa sets 90 days. Win-Back Campaigns fire at whatever interval makes sense for how often your customers typically visit — not a fixed system default.
Full attribution for every recovery
When a reminded customer returns, Beejek attributes the sale to the campaign. You see which message brought them back, when they visited, and how much they spent.
Sends from your branded number
Every reminder arrives from your WhatsApp Business number — your business name, your tone, your brand. Not a shared pool that customers don't recognise.
Before Beejek
The problem
Most customers don't come back — not because they're unhappy, but because they forgot. No salon, café, or retailer has time to maintain a manual follow-up list for every customer who hasn't visited in a month. By the time you notice someone hasn't returned, it's already too late.
How to get started
Connect your existing POS or use Customer Capture — both feed into the same automation.
Connect your POS
Connect your POS — Beejek reads your full transaction history automatically and starts monitoring every customer's visit pattern from day one. No data entry, no CSV upload.
Or use Customer Capture
Don't have a POS integration yet? Customer Capture lets your staff register walk-in customers manually — they enter the Win-Back sequence from their very first visit.
Learn about Customer Capture →What's included
Every detail you get out of the box — from day one.
Configurable trigger interval
Set your own lapse threshold — 7 days, 30 days, 60 days, 90 days, or any custom number. Beejek fires the first message the day a customer crosses your configured interval without a return visit.
Two-message sequence
A warm first message, then a second follow-up if they still don't return after a further interval. Both messages are configurable — different offers, different tones, sent from your branded number.
Real-time attribution
The moment a reminded customer makes a new purchase, Beejek attributes the recovery to the campaign. Revenue recovered appears in your dashboard instantly.
Auto-exclusion on return
Customers who come back are immediately removed from the win-back sequence. They won't receive a second message after they've already returned — and their lapse clock resets from their new visit.
How it works
Connect your POS
Beejek reads your transaction history automatically via your connected POS. No data entry, no CSV uploads.
Set your lapse interval
Configure the number of days before a customer is considered lapsed — and choose your sequence messages. Use a pre-built template or create your own.
Watch customers come back
Beejek fires the messages on schedule. Returning customers are removed from the sequence. Your dashboard shows exactly who came back and how much revenue was recovered.
A day in the life
Two sides of the same moment — what happens in your store and for your customer simultaneously.
“We didn't change anything — we just turned on Win-Back Campaigns. Customers we hadn't seen in months started booking again.”
A gents salon in Dubai
Included in your plan
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions
Beejek tracks every customer's last transaction date from your POS. When your configured number of days pass without a return visit, it triggers the first message. If they still don't return after the second interval, a follow-up fires. The moment they visit again, they're removed from the sequence.
Yes. The lapse interval is fully configurable — set it to any number of days that matches your business's visit frequency. A café might use 7 days; a spa might use 90 days.
Yes. Choose from pre-approved WhatsApp templates or create custom messages using the Beejek Template Wizard. Messages are submitted to Meta for approval — typical approval takes under 24 hours.
Beejek respects WhatsApp opt-outs. Customers who reply STOP or block your number are automatically excluded from all future automations, including Win-Back Campaigns.
Yes. Beejek tracks each customer's visit history across all your connected stores. A customer who visits any of your locations resets the lapse clock — they won't receive a win-back message while they're actively visiting any store in your group.
After the second message fires with no return visit, the customer is marked as churned in Beejek and removed from the active sequence. You can see all churned customers in your dashboard.
Per-message rates apply — typically $0.003–$0.008 per message depending on your customer's country. A campaign to 100 lapsed customers costs under $1. There's no fixed campaign fee on top of your plan.
Win-back templates are set at the merchant level. If you need different messages for different store types, contact the Beejek team to configure separate templates per store.
Related features
Digital Receipts
Send branded WhatsApp receipts the moment a sale completes — with your logo, line items, social media links, PDF attachment, and a clickable receipt page.
Learn more →Broadcasts
Send WhatsApp promotions — with images, offers, and personalisation — to your entire customer base or a targeted segment. Upload your own list or use your POS data.
Learn more →Customer Capture
Capture walk-in customer details in under 10 seconds — and sell them forever through automated WhatsApp retention.
Learn more →Ready to activate Win-Back Campaigns?
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