Quick Answer
What are Smart Reminders and how are they different from Win-Back Campaigns?
Smart Reminders fire on a specific date set by the cashier at the point of sale — for example, a pharmacy sets a refill date for each prescription and Beejek sends the reminder exactly on that date. Win-Back Campaigns fire automatically when a customer hasn't returned after a fixed number of days. Smart Reminders are product/service-specific; Win-Back Campaigns are about visit frequency.
Per-sale
Date set at POS
Auto
WhatsApp fires on the day
Scale Plan
Required
Sent (Month)
47
Reminders
Opened
81%
Open rate
Returned
29
62% conversion
Upcoming Smart Reminders
Reminder Sent Today — 9:15 AM
“Hi Sara! Your prescription #2341 refill is due today. Visit us to pick it up.”
✓ Delivered · Sara Al-Hamdi · +971 50 123 4567
Why merchants choose Smart Reminders
The measurable difference it makes to your business.
Never lose a refill or service customer again
Pharmacies, water filter companies, and service businesses lose recurring revenue when customers forget their next appointment or refill. A reminder on the exact date they need to return eliminates that gap — automatically.
Cashier sets it in 5 seconds
At the point of sale, the cashier sets the reminder date in your POS. That's it. Beejek handles the delivery on the right day with no further action from your team.
Drives repeat purchases at exactly the right moment
A customer who receives a refill reminder on the day they need the product is 10× more likely to return than a customer who has to remember on their own. Smart Reminders converts the need into a visit.
Sends from your branded number
The reminder arrives from your WhatsApp Business number on the exact date — not a generic notification. Customers see your business name and act on it.
Before Beejek
The problem
Pharmacies dispense 60-day prescriptions but customers refill after 75 days — when they run out, under pressure. Water filter companies install filters with a 6-month lifespan but customers call for service after 9 months — after the filter fails. The revenue gap is a reminder gap.
How to get started
Connect your existing POS or use Customer Capture — both feed into the same automation.
Connect your POS
Smart Reminders works through your integrated POS. The cashier sets the reminder date at point of sale — Beejek reads it and delivers the WhatsApp message on that date automatically.
Or use Customer Capture
Don't have a POS integration yet? Customer Capture lets staff send a reminder message manually for any service or product — set the date and the message fires on the day.
Learn about Customer Capture →What's included
Every detail you get out of the box — from day one.
Date set at point of sale
At checkout, the cashier selects the reminder date — refill date, service date, follow-up date. No additional step, no separate system.
WhatsApp fires on the day
On the configured date, Beejek sends a branded WhatsApp reminder to the customer automatically. The message includes the product or service name and a prompt to return or call.
Works for any service-based product
Prescription refills, filter servicing, tyre rotation, annual medical tests, pet vaccinations — any product or service with a predictable next-due date works with Smart Reminders.
No manual list to manage
There's no reminder calendar to maintain. Every sale with a reminder date set feeds automatically into the schedule. Beejek handles the rest.
How it works
Cashier sets the reminder date at checkout
At the point of sale, the cashier enters the reminder date. This can be a specific date or a number of days from today.
Beejek reads the date and schedules the message
Beejek schedules the WhatsApp reminder for the exact date set. Nothing else required from staff.
Customer receives the reminder on the day
A branded WhatsApp message fires on the configured date. The customer returns. The cycle repeats with each new sale.
A day in the life
Two sides of the same moment — what happens in your store and for your customer simultaneously.
“Patients stopped calling us asking what their refill dates were. Beejek reminds them at exactly the right time. Our refill rate went up noticeably.”
A pharmacy in the Gulf
Included in your plan
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions
Smart Reminders fire on a specific date set by the cashier at point of sale — for example, a pharmacy sets a refill date for each prescription and Beejek sends the reminder exactly on that date. Win-Back Campaigns fire automatically when a customer hasn't returned after a fixed number of days since their last visit. Smart Reminders are product/service-specific; Win-Back Campaigns are about visit frequency.
Smart Reminders work through your integrated POS. The cashier sets the reminder date at checkout — Beejek reads it and schedules the WhatsApp delivery.
Any business with products or services that have a predictable next-due date: pharmacies (prescription refills), water filter companies (filter servicing), car service centres (oil change intervals), clinics (follow-up appointments), pet shops (vaccinations), and more.
Yes. The reminder message is a pre-approved WhatsApp template. You can create a custom template using the Beejek Template Wizard and assign it to Smart Reminders from your Message Settings screen.
If the customer returns before the reminder fires, the reminder should be updated in your POS to the new date — or cancelled if no longer needed. Beejek checks the date at the time of sending, not at the time of setting.
No. Every sale with a reminder date set is scheduled automatically. There's no limit on the number of scheduled reminders.
Currently, Smart Reminders use a single approved template with variable substitution (customer name, product name, date). Per-customer message customisation requires creating separate templates for different product types.
Beejek sends the reminder on the exact date set — including holidays. If you want to avoid sending on specific dates, contact the Beejek team to configure date exclusions.
Related features
Digital Receipts
Send branded WhatsApp receipts the moment a sale completes — with your logo, line items, social media links, PDF attachment, and a clickable receipt page.
Learn more →Win-Back Campaigns
Automatically re-engage lapsed customers at custom intervals — 7 days, 30 days, 90 days, or any window that fits your business's visit frequency.
Learn more →Customer Capture
Capture walk-in customer details in under 10 seconds — and sell them forever through automated WhatsApp retention.
Learn more →Ready to activate Smart Reminders?
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