Stop losing gym members at 30 days of inactivity — automated WhatsApp re-engagement

Beejek tracks POS transactions — membership renewals, daily passes, class bookings, supplement purchases. If your check-in system doesn't create a POS transaction, the check-in alone won't reset the Smart Reminder clock. Most gym POS systems that charge for sessions or classes create the transaction Beejek needs.

Smart Reminders fire based on days since the last transaction — not on a specific expiry date. For 30-day memberships, the reminder at day 30 effectively serves as a renewal reminder. For annual memberships, a broadcast campaign near the renewal date is more effective than Smart Reminders.

Beejek connects to POS systems, not access control systems. If your access control generates a billing event (charged class, daily entry fee), Beejek can process that. Pure access-control check-ins without a billing event aren't directly connectable — contact the Beejek team to discuss your specific setup.

Currently, broadcast campaigns go to your full opted-in client list. Audience segmentation by last visit date (e.g. 'only send to members inactive for 60+ days') is on the Beejek product roadmap.

Class schedule reminders require knowing which class a member is booked into — Beejek doesn't currently connect to class booking calendars. Use broadcast campaigns to notify all members of schedule changes. Per-class booking reminders are on the roadmap.

Beejek doesn't receive cancellation signals from your membership system directly — it tracks by transaction presence. A member who cancels will naturally not have transactions, so the 30-day Smart Reminder will fire at day 30 of inactivity. This is actually a useful win-back mechanism — the message may prompt them to reconsider.

Beejek tracks by individual phone number — corporate accounts with one billing contact per company and multiple individual members aren't currently supported as separate member profiles under one corporate transaction. Contact the Beejek team to discuss enterprise gym setups.

Yes. If the personal training session is billed through the POS, Beejek fires an NPS survey 2 hours after that transaction. Personal training NPS scores let gym managers evaluate PT performance with real client feedback rather than anecdotal observation.