Quick Answer
How can physiotherapy clinics use WhatsApp for patient retention?
Beejek sends automated WhatsApp reminders for upcoming physiotherapy sessions and follow-ups after sessions to confirm the next appointment. NPS surveys capture patient satisfaction after each visit, helping identify patients at risk of dropping out of their treatment plan.
How it works — end to end
From the first transaction to a loyal returning customer, every step runs automatically.
Session closes
Start
Also works via Customer Capture
No POS? Staff can initiate the same flow at the counter using Customer Capture — enter the customer's phone number and total, and every step above fires automatically from that moment. Learn about Customer Capture →
Without Beejek
The gap in the physiotherapy center customer journey
Physiotherapy patients who drop out mid-course don't recover as well — and often return later with the same or worse injury. The drop-off isn't always about motivation: it's about friction. Life gets busy, the next appointment doesn't get booked, and the gap widens. A timely WhatsApp nudge at the right moment re-establishes momentum without requiring a receptionist call.
The full engagement lifecycle — stage by stage
Every stage below runs automatically. No manual action required after the initial connection.
After every session
Within 2 secondsA WhatsApp receipt fires the moment billing closes — clinic name, treatment type, total, and receipt link. Patients have a digital record for insurance claims without paper being exchanged.
Customer experience
Receipt arrives immediately. Useful for health insurance reimbursement.
Post-session NPS
+2 hoursNPS survey fires 2 hours after each session. Pain improvement, therapist communication, and exercise programme clarity surface in scores — flagging patients who may be losing confidence before they drop out.
Customer experience
Rates the session. Feels like the clinic cares about recovery progress, not just billing.
Google review for satisfied patients
Day 1 — if NPS ≥ 9Patients who rate 9 or 10 receive your Google review link. Physiotherapy Google ratings drive new patient referrals — especially from GP and specialist networks who search before recommending.
Customer experience
Leaves a review describing their recovery journey. Influential for other patients in pain.
Next session reminder
Day 7–14At your configured window, a WhatsApp reminder fires from your clinic's branded number — catching patients before the gap between sessions widens too far and treatment momentum breaks.
Customer experience
Gets the reminder. Books the next session. Treatment course stays on track.
Discharge recall
Day 90Patients who completed their course get a recall message at 90 days — checking in and prompting a reassessment if needed. Catches recurring issues early.
Customer experience
Receives a check-in from the clinic months after discharge. Returns for a reassessment.
POS systems that connect to Beejek for physiotherapy centers
A day in the life
What happens at the physiotherapy center and what happens on your customer's phone — simultaneously.
What changes after you connect Beejek
Measurable outcomes from the first transaction.
7 days
Next-session reminder
Configurable to match treatment frequency — twice weekly, weekly, or fortnightly.
90 days
Discharge recall
Catches recurring issues early before they become emergencies.
3×
More Google reviews
Monthly, from the automated post-session review sequence.
0
Manual recall calls
The full session reminder and recall cycle runs without receptionist involvement.
“Patients who get busy between sessions used to just not come back. The WhatsApp reminder arrives at exactly the right moment and they book without us having to call.”
A physiotherapy clinic in the Gulf
Simple, transparent pricing
Pro
Unlimited stores · All features · Google Review automation + Broadcasts + Loyalty
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions — Physiotherapy & Rehabilitation
Beejek fires reminders at a fixed number of days since the last transaction — not based on a prescribed plan duration. Per-patient treatment plan integration requires connecting your practice management system via the Beejek API.
Beejek connects via REST API. If your physio management software can trigger an HTTP POST on session billing, Beejek can receive the data. Customer Capture works as an alternative for clinics without API-capable software.
Between-session exercise reminders require a broadcast campaign or custom API integration — Smart Reminders fire at the session return window only.
Yes. Physio NPS captures experience quality — therapist communication, confidence in exercises, pain improvement. Low scores reveal specific concerns that can be addressed before a patient drops out.
Yes, if your POS sends therapist data to Beejek via API. NPS scores can then be filtered by therapist in the dashboard.
Yes. Customer Capture works for mobile physios — enter the patient's phone number and session fee on a mobile device and the automation starts.
A broadcast campaign can reach all recently discharged patients with a general home exercise encouragement message. Per-patient scheduled sends are on the roadmap.
Not currently — Beejek messaging is tied to billing transaction events. Contact the Beejek team to discuss custom scheduling integration.
Beejek works across every industry
Salons & Barbershops
Bring clients back every 3–4 weeks automatically — before they book someone else.
Beauty Salons
Automated WhatsApp follow-ups for facials, lashes, nails, and brow services.
Nail Salons
Nail refill reminders via WhatsApp — sent automatically at the perfect interval.
Spas & Massage Centers
Re-engage spa clients with timed WhatsApp reminders between sessions.
Clinics & Medical Centers
Follow-up messages and appointment reminders for patient retention.
Dental Clinics
Recall patients for check-ups and cleaning automatically via WhatsApp.
Pharmacies
Repeat prescription reminders and loyalty rewards for pharmacy customers.
Veterinary Clinics
Vaccination reminders and follow-up care messages for pet owners via WhatsApp.
Start retaining physiotherapy center customers today
Connect your POS in minutes. First WhatsApp receipt fires from the next transaction.
No credit card required · Setup in 2 minutes