Quick Answer
How can spas increase repeat bookings using WhatsApp?
Beejek sends a personalised WhatsApp message to spa clients 30 days after their last visit — a gentle reminder that it's time for their next treatment. The message comes from the spa's branded WhatsApp Business number, with a clear call to book again.
How it works — end to end
From the first transaction to a loyal returning customer, every step runs automatically.
Treatment closes
Start
Also works via Customer Capture
No POS? Staff can initiate the same flow at the counter using Customer Capture — enter the customer's phone number and total, and every step above fires automatically from that moment. Learn about Customer Capture →
Without Beejek
The gap in the spa customer journey
A spa session is a meaningful experience — clients leave feeling restored and fully intending to return monthly. But life intervenes. Three months pass and they haven't come back — not because they didn't want to, but because there was no moment of friction-free rebooking. No message arrived at the right time. Your relaxed, satisfied client is now a lapsed one.
The full engagement lifecycle — stage by stage
Every stage below runs automatically. No manual action required after the initial connection.
After every treatment
Within 2 secondsA branded WhatsApp receipt fires the instant the session closes — spa name, treatment list, total, and a permanent link. The client receives it while still in the relaxation lounge.
Customer experience
WhatsApp receipt arrives. Branded and professional. Better than a paper invoice.
NPS while the glow lasts
+2 hoursA WhatsApp NPS survey fires 2 hours after the treatment — while the client is still in the afterglow. High scores at this window are common, and routing them directly to Google review maximises positive public sentiment.
Customer experience
Rates 9. Google review link follows. Leaves a glowing review from the couch at home.
Google review for happy clients
Day 1 — if NPS ≥ 9Spa reviews on Google carry significant weight — a high rating drives discovery for 'spa near me' searches. Beejek routes every satisfied client to your Google listing automatically, without a single staff ask.
Customer experience
Review link arrives. Reviews the spa in 60 seconds. Done.
30-day re-engagement
Day 30At 30 days without a return booking, a warm, personalised WhatsApp fires from your spa's branded number. Not a promotional push — a gentle check-in that mirrors the spa's tone of voice and encourages rebooking.
Customer experience
Message arrives at exactly the right moment — stress has built back up, a spa visit sounds perfect.
90-day final reminder
Day 90A final re-engagement message fires at 90 days for clients who haven't returned. After this, Beejek stops until the client visits again — maintaining the premium, non-spammy feel appropriate for a spa brand.
Customer experience
Lapsed client receives a thoughtful final message. Many rebook at this stage.
Seasonal package broadcasts
Any timeSend a Ramadan wellness package, summer cooling treatment, or couples massage promotion to your full client list in under 5 minutes. Every past client who received a receipt is in your Beejek audience.
Customer experience
Receives a spa promotion from a brand they trust. 70%+ open rate. Books a package.
POS systems that connect to Beejek for spas
A day in the life
What happens at the spa and what happens on your customer's phone — simultaneously.
What changes after you connect Beejek
Measurable outcomes from the first transaction.
30 days
Optimal re-engagement window
When spa clients are most receptive to a reminder — life has resumed, stress has returned.
3×
More Google reviews
Monthly, from the automated post-treatment review sequence.
70%+
Broadcast read rate
For seasonal package campaigns to your full spa client list.
0
Manual follow-up calls
The entire engagement sequence runs without any reception desk involvement.
“Our clients always said they'd come back monthly but rarely did. Since Beejek, we see clients return consistently — the reminder arrives at exactly the right moment.”
A spa in the Gulf
Simple, transparent pricing
Pro
Unlimited stores · All features · Google Review automation + Broadcasts + Loyalty
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions — Spas & Massage Centers
Yes. The WhatsApp message templates are fully customisable — you write the copy that matches your spa's voice and get it approved via the Beejek template wizard. The message sends from your spa's own WhatsApp Business number, with your brand name as the sender.
Currently, one Smart Reminder template is active per store. If your spa offers treatments with very different rebooking windows (e.g. weekly facials vs monthly deep-tissue massage), you can configure the most common window. Per-treatment routing is on the product roadmap.
Yes. If bookings are made by phone and payment is taken at the counter, staff use Customer Capture at point of payment — enter the client's phone number, service, and total, and the WhatsApp automation starts. No POS system required.
Beejek sends to the individual phone number captured on the transaction. For couples bookings, one phone number is typically collected. The reminder goes to that number. Staff can capture both numbers via two Customer Capture sends if needed.
Not automatically based on birth date — Beejek doesn't collect this data from POS systems. However, you can run a birthday promotion broadcast to your full client list ('It's the season for treating yourself') without targeting specific birthdays.
No. Broadcast campaigns go to your full opted-in client list regardless of NPS score. NPS suppression only applies to Google review requests.
Beejek tracks by phone number. Every transaction resets the reminder clock. A client who comes for a facial on Day 1 and a massage on Day 25 gets her Day 30 reminder starting from Day 25 — not Day 1.
Beejek's WhatsApp messages send based on the queue timing. To avoid sending during late-night Ramadan hours, configure your Smart Reminder window to fire at a time that respects your clients' Ramadan schedule. Manual timing controls are on the roadmap.
Beejek works across every industry
Salons & Barbershops
Bring clients back every 3–4 weeks automatically — before they book someone else.
Beauty Salons
Automated WhatsApp follow-ups for facials, lashes, nails, and brow services.
Nail Salons
Nail refill reminders via WhatsApp — sent automatically at the perfect interval.
Clinics & Medical Centers
Follow-up messages and appointment reminders for patient retention.
Dental Clinics
Recall patients for check-ups and cleaning automatically via WhatsApp.
Pharmacies
Repeat prescription reminders and loyalty rewards for pharmacy customers.
Physiotherapy & Rehabilitation
Keep patients on their treatment plan with automated WhatsApp follow-up.
Veterinary Clinics
Vaccination reminders and follow-up care messages for pet owners via WhatsApp.
Start retaining spa customers today
Connect your POS in minutes. First WhatsApp receipt fires from the next transaction.
No credit card required · Setup in 2 minutes