Quick Answer
How does Beejek help retail stores retain customers?
Beejek delivers a branded WhatsApp receipt after every purchase and awards loyalty points automatically. Smart Reminders reach out to customers who haven't returned in 90 days — re-engaging them with a personalised message before they shop elsewhere permanently.
How it works — end to end
From the first transaction to a loyal returning customer, every step runs automatically.
Purchase confirmed
Start
Also works via Customer Capture
No POS? Staff can initiate the same flow at the counter using Customer Capture — enter the customer's phone number and total, and every step above fires automatically from that moment. Learn about Customer Capture →
Without Beejek
The gap in the retail store customer journey
Retail stores invest heavily in foot traffic — marketing, location, window displays. But once a customer leaves, the relationship ends. There's no systematic follow-up. No loyalty mechanic that doesn't require a separate card or app. The customer who spent $80 at your store last month has no idea there's a new collection and no particular reason to walk past your door again over a competitor's.
The full engagement lifecycle — stage by stage
Every stage below runs automatically. No manual action required after the initial connection.
After every purchase
Within 2 secondsA branded WhatsApp receipt fires the instant the sale closes — your store logo, itemised line items, total, and points earned. Better than a printed receipt and never gets lost. The customer has a permanent record on their phone.
Customer experience
Receipt arrives while still at the till. Clean, branded, shareable for expense claims.
Loyalty points in every receipt
Every purchasePoints are calculated on every transaction and shown in the WhatsApp receipt automatically. No separate card to lose. No app to download. The running balance visible in every message gives customers a concrete reason to choose your store over a competitor.
Customer experience
Sees points balance grow with every receipt. Motivated to reach the next redemption tier.
NPS after every purchase
+2 hoursA WhatsApp NPS survey fires 2 hours after each purchase. Retail NPS scores reveal product quality issues, staff behaviour patterns, and fitting room or checkout friction before those issues cost you customers publicly.
Customer experience
Quick one-tap rating from the phone. Takes 5 seconds. Feels like a brand that cares.
Happy shoppers leave reviews
Day 1 — if NPS ≥ 9Satisfied shoppers receive your Google Business Profile review link automatically. Retail Google ratings affect 'shops near me' discovery — especially for new residents and tourists. Every review compounds.
Customer experience
Leaves a quick review from the phone. The store shows up higher when friends search nearby.
30-day win-back
Day 30At 30 days without a return visit, a personalised WhatsApp fires from your store's branded number. Not a generic newsletter. A message that feels like the store noticed they hadn't been back.
Customer experience
Gets a timely message. Hadn't thought about the store in weeks. Returns for a browse.
Sale and collection broadcasts
Any timeNew stock arrival, end-of-season sale, Eid collection launch — sent to your full customer database as 1:1 WhatsApp messages from your store's number in under 5 minutes. 70%+ open rate vs 22% for email.
Customer experience
Receives a personalised sale announcement. 70%+ open it. Many visit the same day.
POS systems that connect to Beejek for retail stores
A day in the life
What happens at the retail store and what happens on your customer's phone — simultaneously.
What changes after you connect Beejek
Measurable outcomes from the first transaction.
3×
More Google reviews
Monthly, from the automated post-purchase review sequence.
330×
Smart Reminder ROI
Revenue recovered vs campaign cost — verified in a Gulf retail context.
70%+
Broadcast read rate
For sale and collection announcements to your full customer database.
0
Loyalty cards needed
Points balance is in every WhatsApp receipt — no card, no app, no friction.
“We launched a new collection broadcast on a Tuesday afternoon and had 40 customers visit by Thursday who mentioned seeing the WhatsApp message. No advertising spend.”
A retail store in the Gulf
Simple, transparent pricing
Pro
Unlimited stores · All features · Google Review automation + Broadcasts + Loyalty
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions — Retail Stores
Yes. Beejek connects to your POS and processes all transactions regardless of brand or category. Each store location can have its own Beejek configuration — branding, Google review link, and reminder settings.
Beejek tracks points and displays the balance in receipts. Redemption is applied by the cashier in your POS at the counter. Online redemption (for Shopify stores) requires the cashier to apply a discount code — Beejek doesn't currently auto-apply redemptions to Shopify checkouts.
When a return is processed through your POS, Beejek detects the refund event and deducts the points earned on the returned items from the customer's balance. The refund receipt confirms the adjustment.
Audience segmentation by product category is on the Beejek product roadmap. Currently, broadcasts reach your full opted-in customer list. Targeted sends by purchase history require manual list management for now.
Yes. Beejek can connect to a physical Loyverse or Lightspeed POS and a Shopify online store simultaneously. Both sales channels feed into the same Beejek customer database and automation stack.
Beejek receipts are text-based and include product names, quantities, and prices from your POS. Image-based receipts aren't currently supported via the standard receipt template. Broadcast campaigns can use approved media templates with images.
You configure the points-to-reward ratio and redemption thresholds in Beejek. A common setup is 100 points = $10 discount, with 1 point earned per $1 spent. The thresholds are fully customisable to match your margin structure.
Yes. Any sale processed through a Loyverse POS (which works offline and on mobile) triggers a Beejek WhatsApp receipt. Pop-up stores using mobile Loyverse setups are supported. Customer Capture also works for pop-ups without a POS.
Beejek works across every industry
Salons & Barbershops
Bring clients back every 3–4 weeks automatically — before they book someone else.
Beauty Salons
Automated WhatsApp follow-ups for facials, lashes, nails, and brow services.
Nail Salons
Nail refill reminders via WhatsApp — sent automatically at the perfect interval.
Spas & Massage Centers
Re-engage spa clients with timed WhatsApp reminders between sessions.
Clinics & Medical Centers
Follow-up messages and appointment reminders for patient retention.
Dental Clinics
Recall patients for check-ups and cleaning automatically via WhatsApp.
Pharmacies
Repeat prescription reminders and loyalty rewards for pharmacy customers.
Physiotherapy & Rehabilitation
Keep patients on their treatment plan with automated WhatsApp follow-up.
Start retaining retail store customers today
Connect your POS in minutes. First WhatsApp receipt fires from the next transaction.
No credit card required · Setup in 2 minutes