Quick Answer
How do clinics use Beejek to retain patients?
Beejek sends automated WhatsApp messages after clinic visits — a post-visit follow-up message, a reminder when the next check-up is due, and an NPS survey to capture patient satisfaction. All messages come from the clinic's branded WhatsApp Business number.
How it works — end to end
From the first transaction to a loyal returning customer, every step runs automatically.
Consultation closes
Start
Also works via Customer Capture
No POS? Staff can initiate the same flow at the counter using Customer Capture — enter the customer's phone number and total, and every step above fires automatically from that moment. Learn about Customer Capture →
Without Beejek
The gap in the clinic customer journey
Clinics see patients once and often never again — not because the care was poor, but because there was no follow-up. A patient who saw a doctor for a routine check leaves with good intentions about the 3-month follow-up, but without a reminder at the right moment, the appointment never gets booked. The clinic has no way to know — and no way to reach out — unless staff make time for manual calls that never happen.
The full engagement lifecycle — stage by stage
Every stage below runs automatically. No manual action required after the initial connection.
After every consultation
Within 2 secondsA branded WhatsApp receipt fires the moment billing is completed — your clinic name, consultation type, total, and a permanent receipt link. Patients receive a professional record without paper being exchanged.
Customer experience
Receipt arrives before leaving the clinic. Clean, digital, shareable for insurance.
Patient satisfaction check
+2 hoursAn NPS survey fires 2 hours after the consultation. Patient experience scores are tracked by doctor, clinic, and date. Low scores flag service issues before they become online complaints. High scores route to Google review.
Customer experience
Rates the consultation experience. Takes 5 seconds. Feels like the clinic cares.
Positive experience → Google review
Day 1 — if NPS ≥ 9Satisfied patients receive your Google Business Profile review link automatically. Medical clinics with strong Google ratings attract significantly more new patient inquiries. Beejek builds that rating without any front-desk involvement.
Customer experience
Happy patient leaves a review. Took 60 seconds. Will recommend the clinic to others.
Follow-up recall message
Day 30–90Beejek sends a WhatsApp recall message at your configured window — 30 days for monthly check-ups, 90 days for quarterly follow-ups. Patients who were told to 'come back in 3 months' get a reminder at exactly 3 months.
Customer experience
Reminder arrives. Books the follow-up that would otherwise have been forgotten.
Health campaign broadcasts
Any timeSend seasonal health awareness messages, new service announcements, or vaccination reminders to your full patient list as individual 1:1 WhatsApp messages from your clinic's number.
Customer experience
Receives a relevant health message from a trusted clinic. 70%+ open rate.
POS systems that connect to Beejek for clinics
A day in the life
What happens at the clinic and what happens on your customer's phone — simultaneously.
What changes after you connect Beejek
Measurable outcomes from the first transaction.
3×
More Google reviews
Monthly, from automated post-consultation review requests to satisfied patients.
90 days
Recall window
Configurable follow-up reminder — matches your most common 'come back in X months' instruction.
70%+
Broadcast read rate
For health awareness messages and new service announcements.
0
Manual recall calls
The entire follow-up sequence runs without any reception desk involvement.
“Patients who were told to come back in 3 months simply forgot without a reminder. Now Beejek sends the recall automatically and our follow-up appointment rate has increased significantly.”
A medical clinic in the Gulf
Simple, transparent pricing
Pro
Unlimited stores · All features · Google Review automation + Broadcasts + Loyalty
Per-message charges apply. Utility messages from $0.003. Setup fee covers onboarding & configuration.
Frequently asked questions — Clinics & Medical Centers
Beejek sends messages to the phone number the patient provides at registration. Messages are general in nature (receipt, satisfaction survey, recall reminder) and don't include medical diagnoses or treatment details. Clinics should review their local health data protection requirements before configuring message content.
Beejek connects via its REST API — any clinic management system that can trigger an HTTP POST on payment completion can send transaction data to Beejek. For systems without an API, reception staff use Customer Capture at the billing desk.
One Smart Reminder window is active per store. If your clinic has multiple specialties with different recall windows, you can configure the most common window or use Customer Capture per-patient with manual follow-up for exceptions. Multi-window routing is on the roadmap.
Yes. Beejek supports WhatsApp message templates in Arabic, English, and Spanish. Arabic templates are submitted to Meta for approval. Gulf clinics typically use Arabic templates for the majority of their patient messages.
Yes. Customer Capture works for cash transactions — staff enter the patient's phone number and consultation fee at the counter, and the WhatsApp automation fires. No POS system or card terminal integration is required.
Smart Reminders fire at a fixed number of days after the last transaction — they're designed for recall, not pre-appointment reminders. Day-before appointment reminders require integration with your scheduling system. Contact the Beejek team to discuss custom scheduling integration.
Patients can opt out by replying 'STOP' to any message. Beejek and WhatsApp's platform both respect this opt-out — the patient is removed from all future messages immediately.
The Google review link points to your clinic's Google Business Profile — not to an individual doctor. Patients who leave a review can mention the doctor's name in their review text. If you have multiple clinic locations, each can have its own Google review link configured in Beejek.
Beejek works across every industry
Salons & Barbershops
Bring clients back every 3–4 weeks automatically — before they book someone else.
Beauty Salons
Automated WhatsApp follow-ups for facials, lashes, nails, and brow services.
Nail Salons
Nail refill reminders via WhatsApp — sent automatically at the perfect interval.
Spas & Massage Centers
Re-engage spa clients with timed WhatsApp reminders between sessions.
Dental Clinics
Recall patients for check-ups and cleaning automatically via WhatsApp.
Pharmacies
Repeat prescription reminders and loyalty rewards for pharmacy customers.
Physiotherapy & Rehabilitation
Keep patients on their treatment plan with automated WhatsApp follow-up.
Veterinary Clinics
Vaccination reminders and follow-up care messages for pet owners via WhatsApp.
Start retaining clinic customers today
Connect your POS in minutes. First WhatsApp receipt fires from the next transaction.
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